Returns policy

The Consumer Rights Act 2015 gives you certain legal rights (also known as “statutory rights”), for example, that our Products are satisfactory quality, fit for purpose and match the description on our Website and that our Services are carried out with reasonable care and skill.

In accordance with your statutory rights, we are unable to accept returns for medicinal Products, unless the item is not of satisfactory quality or fit for purpose (e.g. it is damaged), or does not fit the description (e.g. wrong dosage or wrong medication). In those cases we will provide a full refund or a replacement for permitted returns, which are returned within 7 days of delivery. Refunds will be made as quickly as possible and in any event within 14 days of our agreement to provide a refund.

For medicines, any unwanted Products cannot be disposed at home and must be disposed of by returning it to a pharmacy. You can find a pharmacy near you by searching the NHS Website.

Please note that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to the sale of medicinal Products under a prescription. This means that you do not have the general right to cancel within 14 days of receipt of your Products as you would have with other, non-medicinal Products.

Last Updated: 12 September 2019